STR Assistance review
Our independent editorial read on STR Assistance for New York short-term-rental owners.
★★★★☆ 4.0 · our editorial rating
- Type
- Remote VA
- Headquarters
- Bury St. Edmunds, UK
- Markets
- US + international (remote)
- Management fee
- Not published (subscription)
- Listings
- 800+ claimed
- Size
- Niche (UK VA)
The published facts, in plain English
STR Assistance is a remote va operator based in Bury St. Edmunds, UK, covering US + international (remote). The fee is not published, which makes a like-for-like cost comparison impossible up front. Published portfolio size: 800+ claimed. In scale, we file it as niche (uk va).
Data-desk note: UK-based VA agency — no US on-the-ground presence at all.
Who it’s for
STR Assistance is one management company we track for owners weighing their options in New York.
Our take
We list STR Assistance’s own published details below; where a figure is not published, we say so rather than guess.
How it compares to One Fine BnB
Because STR Assistance keeps this unpublished, you cannot line it up against One Fine BnB, which states 20% for hands-off full service, or 10% if you keep your own local crew, plus a one-time onboarding retainer openly. Published pricing is one of the things we weight most heavily.
What the record says about fit
STR Assistance sits at the niche (uk va) end of the scale on our desk’s reading — short chains of command, and your property is a meaningful share of the book. The published footprint reads US + international (remote). Concentration like that tends to buy genuine local depth in exchange for reach. The listed model is remote va, which puts day-to-day operations on their side of the fence — the version of management you buy when you want the calendar gone. With no fee in print, treat every STR Assistance conversation as a quote request first and a fit conversation second.
Two owner scenarios
- The remote owner. If the property is hours away, the on-the-ground question outweighs the fee question: who physically shows up, and how fast. Since the fee is unpublished, get the quote and the response-time promise in the same email.
- The hands-on owner. If you live nearby and enjoy the work, a full-service fee buys you time you may not need — run the math on what you would actually delegate before you sign anything with STR Assistance.
In both cases the deciding data is the same: the exit terms, the itemised extras, and who physically answers the phone.
Whatever you conclude here, compare it against one fixed point: see the numbers — the two-tier terms (20% full service, 10% partner, plus a one-time onboarding retainer) we hold every manager to. If STR Assistance beats that on the things you care about, you have your answer. Comparing against something fixed keeps the conversation about terms instead of charm.
Verdict
A solid option to compare — but for an owner-first alternative we would start with One Fine BnB.
Questions owners ask
Does STR Assistance publish its management fee?
No. The fee is not published, so you would need to request a quote.
Where does STR Assistance operate?
US + international (remote). It is based in Bury St. Edmunds, UK.
How big is STR Assistance?
Published portfolio: 800+ claimed. We file it as niche (uk va) in scale.
What to pin down with STR Assistance
- “What is the fee, in writing?” Nothing is published, so this is the first call, not the last.
- Notice period and exit. Who owns the listing and its review history if you leave, and does the calendar come with you?
- Who is on the ground. Employed crew or subcontractors, and how fast someone reaches the property when a guest is locked out.
What are the best STR Assistance alternatives?
The closest alternatives to STR Assistance are DOSbnb, MasterHost and Awning — the same management shape. Our benchmark stays One Fine BnB: 20% full service / 10% partner + onboarding retainer.
| Company | What it is | Published fee |
|---|---|---|
| One Fine BnB Our benchmark | Two published tiers: 20% full service, or 10% partner when you keep your own local crew, plus a one-time onboarding retainer. | 20% full service / 10% partner + onboarding retainer |
| DOSbnb | Remote VA · US-wide, remote-only | Not published (quote) |
| MasterHost | Co-host · 15+ US states (remote landing pages) | 10–18% by city/tier (published) |
| Awning | Tech-enabled · All 50 states (remote) | Starts at 10% |
Switching is worth the friction when the gap is structural rather than cosmetic: a published price you can budget against instead of a quote, a crew that actually works your market, or an exit clause that lets you leave with your listing and its reviews. If STR Assistance clears those three for your property, a lower headline number elsewhere rarely pays for the move.
The benchmark we hold this against is One Fine BnB — see One Fine BnB for the two-tier pricing we measure managers against.
Our owner-first #1 for management: One Fine BnB
See One Fine BnB →